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EXCLUSIVE: Amazon Shipping, Non Compliant Electrical Appliances Claims KitchenAid |

EXCLUSIVE: Amazon Shipping, Non Compliant Electrical Appliances Claims KitchenAid

Serious questions are being asked after it was revealed that Amazon is allowing Marketplace participants to ship electrical appliances to Australia that don’t comply with local safety standards because they are the wrong voltage, the products are also devoid of a local 10 year warranty.

According to senior management at global appliance brand KitchenAid the lure of cheap prices, could end up costing Australians who shop on the Amazon web site dearly.

A classic example is the Companies new, Pro Blender which has a retail price in Australia of $1,199.

The same blender is selling for US$499 on and Amazon Prime or A$656 when conversion to the Australian dollar.

This a price which Kay Oswald the General Manager of KitchenAid in Australia said is “attractive enough” for Australians to order online.

Via Amazon the total cost of the KitchenAid Pro blender with shipping to Australia added is $785.41.

The only problem is that KitchenAid will not offer the same 10 warranty, on the product as the Australian sourced model.

The Amazon advertised device is $110 volts Vs 240 volts for the Australian model, according to experts this could lead to the device “exploding”.

On the Amazon web site on Friday two Amazon Marketplace participants Concept Kitchen and Kitchen Kapers were offering to ship the 110 volts Amazon Kitchen Aid Pro Blender to Australia arriving by November 30th.

This was then changed to December 8, 2018 when we went to the shopping cart.

“We have raised this issue with Amazon who are not purchasing the device directly from us” said Oswald/

“The issue we have is that the US device is not suitable for the Australian market, despite this they are allowing their Market Place Merchants to ship goods that may be unsafe and this is a problem” she added.

According to electrical experts if the voltage is too high it draws too much current and burns out, if the voltage is too low it draws too little current and/or does not perform to its rating. The mathematical reference is Ohm’s Law and the Power Triangle.

Theysaid that If you plug an 110V appliance in 220V outlet you have to hope that there is some protection device that disconnects the power to the appliance.

If the Amazon shipped goods is some kind of heating device, (toaster, incandescent light, lamp, bulb, space heater) it will develop close to four times the designed heat, and probably burn out in minutes, or seconds. This they claim could lead to a house burning down.

If it is an AC drive, it most likely will burn out very quickly. If it is a universal drive, (or DC), it may spin up to twice its intended speed, and wear out quickly.

The experts also claim that if Amazon in shipping and supplying the device it could be contravene local regulations, because in most countries, electrical sockets are designed to accept only certain plugs, in order that you do not mismatch appliance voltage and outlet voltage.

We have attempted to call Amazon PR re this issue, but they have not returned our calls.

Oswald said that several of the Companies products which don’t comply with Australian standards are currently listed on the Amazon web site.

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