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You and the Law: The case of the unrepairable KitchenAid fridge

For anyone shopping for a major appliance – dishwasher, refrigerator or a washer/dryer – how would you answer these questions?

What should you expect from an appliance dealer when its service department has had multiple, failed attempts to repair an appliance still under the manufacturer’s warranty? Just how many bites at the apple should repair technicians have before that item is replaced or the customer offered a refund?

“We bought all our appliances from them for over 40 years.”

It was so sad being on the phone with 72-year-old “Sylvia,” who, with her now deceased husband, Bakersfield dentist, “Dr. B.” had been both friends and clients of our office for many years. He was from that generation of health care providers who placed the needs of  patients first, money second, accepting whatever they could afford.

“We were loyal customers for over 40 years, buying all of our household appliances from Urner’s. We never even thought to shop anywhere else, and so, January, 2017, I bought  a beautiful KitchenAid refrigerator, along with an extended warranty,” she explained.

Urner’s has been an institution in Bakersfield for almost a century, its name synonymous with “always been here, always will, has the most knowledgeable sales and service people anywhere, takes care of customers.”

Sylvia has good reason to no longer believe that, and she’s not alone.

New fridge, three failed attempts under warranty to repair

Almost immediately after installation, her $2,500 refrigerator “forms a huge block of ice, wasn’t cooling properly, which led to Urner’s making three separate attempts to repair it during the one year factory warranty. But It was the same thing, repeatedly; they replaced a fan, some wires, drove off, and it iced up again.

“Then I learned Urner’s had shut down their service department, so when the factory warranty expired, under my extended warranty, two separate, failed repair attempts were made by different technicians,”she related, in a trembling voice, adding:

“There is this big block of ice in it again and Urner’s is telling me to deal with the extended warranty company who couldn’t fix it after two tries!

“That’s why I called you, Dennis.”

So, I’m thinking, “Why didn’t Urner’s replace it after their own service people couldn’t fix the thing? What do they expect the lady to do after a year and a half? This is nuts It’s more than nuts — How can you treat anyone this way?”

“We replace after two failed repair attempts”

We phoned appliance dealers across the country, asking, “What would you do?”

About 3 percent were as heartless as Urner’s. But Rick Pommenville, California Regional Manager for Atlanta-based Aaron’s Inc. eloquently stated what I found to be the dominant attitude of the many highly-reviewed dealers we spoke with.

“If we can’t fix it by the second time, it is replaced, we take the old one back to our store and obtain a credit from the manufacturer. It isn’t that complicated, and where our tech, or a certified technician is called out and tells us this appliance won’t last, we will even replace it after just one repair attempt. That’s how you should treat your customers, especially the elderly,” he underscores.

“Wednesday, Sept. 19: Where is your courage?”

With Sylvia on the line, I called Urner’s and spoke with Customer Service Representative “Mr. N.”  These are the people who should help the customer, not wimp out. Soon it was clear this guy desperately needs testosterone injections, confirming all the failed repair attempts and had the nerve to say that her only remedy “Was to deal with the extended warranty company.”

“That’s not going to fly,” I replied. “Why didn’t you get on the phone with KitchenAid and insist on getting Sylvia a new refrigerator a year ago?”

– Oh, I didn’t have their phone number, and besides, they want us to use email.

“Ever hear of Google? Why didn’t you at least try to get someone on the phone? She has been jerked around for almost two years! Where is your courage? Do you guys care about customers any longer? You need to either replace the fridge or give her a refund.”

Thursday morning — Sylvia phones:

“They want to come over, remove the KitchenAid and refund all of my money, but I told them this will result in spoiled food. I need a couple of days to get a new fridge.”

“Wow! Great! Tell them to coordinate picking up their fridge with the delivery of your new one. They won’t argue.”  She did and they didn’t utter a peep.

Moral to our story

Today’s appliances are often failures waiting to happen. Find out in advanced what your retailer’s exchange/refund policy is on a lemon, and have them write it on your invoice. And get an extended warranty.

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Save on Keurig, iPads, 4K TVs, Oral-B, KitchenAid, Amazon Echo …

The weekend is finally here, so we’ve rounded up the best deals on dental hygiene products and kitchen gear and more. We also have deals on adult learning courses from Udemy, if you want to spend your weekend learning web coding and design instead of resting and relaxing.

Speaking of relaxing, you can save 15% on all CBD oil and CBD gummies from Medix CDB when you use the promo code “MASHABLE” at check out. If you’re interested in knowing more about CDB, read our article all about it here.

There are a number of deals on dental hygiene products, like Oral-B’s 7000 SmartSeries Rechargeable Power Electric Toothbrush, which is on sale for $129.94, and V-White’s Electric Ultrasonic Automatic Teeth Whitening system, which is priced at $39.98.

For the kitchen, KitchenAid’s Deluxe 4.5 Quart Tilt-Head Stand Mixer is discounted to $229.00, which is $100 off its retail price, while Wolfgang Puck’s 6-in-1 Reversible Contact Grill is going for $58.99.

Meanwhile, Amazon has deals on their own streaming and home security devices, including buy two Fire HD 8 Kids Edition Tablets and save $65 and get $10 off two Fire TV Stick 4K devices when you use the promo code “TWOPACK” at check out.

Here are the best deals for Friday, Oct. 12:

CBD oil and CBD gummies

Chill out with Medix CBD.

Image: Medix CBD

Tablets on sale

Image: Apple

4K TVs

Image: Samsung

40 inches and up

4K TVs: 50 inches and up

4K TVs: 60 inches and up

4K TVs: 70 inches and up

4K TVs: 80 inches and up

Dental hygiene products

Take care of your teeth with V-White.

Image: V-WHITE

Kitchen gear

Make bread with Hamilton Beach.

Image: Hamilton Beach

Amazon devices on sale

The new generation of Amazon devices are here.

Image: amazon

Udemy online classes on sale

Learn web code and design from Udemy.

Image: pexels


Looking for more deals, the latest news on cool products, and other ways to upgrade your life? Sign up for the Mashable Deals newsletter here.


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Electric Whisks | Global market 2018-2023 analysis (Major Players:Bosch Corporate, KitchenAid, Ross Mixers ) and …

Global Electric Whisks market report covers information on applications,types and its regional as well as historical and future opportunities and challenges.

This Report gives you in-detailed data for business strategies,Growth prospects and historical and futuristic revenue and costs by analyzing data of various big companies and organizations in Electric Whisks industry.To Calculate the market size,this report includes the revenue generated from the analysis of Electric Whisks, opportunity analysis in terms of technology breakthroughs from industry experts.

To Browse detailed Table of content and table and figures click on the link below : researchunt.com/report/global-electric-whisks-market-insights-forecast-to-2025/#Free-Sample-Report

Major players included in the Electric Whisks market analysis :

Bosch Corporate, KitchenAid, Ross Mixers, Dynamic Mixer, Boss India, Bear, Joyyoung, Deer, KENWOOD, Beow

The market is segmented into below types by product analysis :

Electric Portable Whisk, Electric Bucket Whisk

Applications covered in Electric Whisks report (Market Size Forecast, Different Demand Market by Region, Main Consumer Profile etc.):

Household Use, Commercial Use

Region wise coverage of the report :

North America, , United States, , Canada, , Mexico, Asia-Pacific, , China, , India, , Japan, , South Korea, , Australia, , Indonesia, , Singapore, , Malaysia, , Philippines, , Thailand, , Vietnam, Europe, , Germany, , France, , UK, , Italy, , Spain, , Russia, Central South America, , Brazil, , Rest of Central South America, Middle East Africa, , GCC Countries, , Turkey, , Egypt, , South Africa

Study coverage of Electric Whisks market :

  • key market segments in the Electric Whisks market.
  • key manufacturers in the industry covered.
  • Electric Whisks market by types.
  • Electric Whisks market by applications.
  • study objectives.
  • historical and future analysis.

Key Reasons to purchase Electric Whisks report:
Global Electric Whisks market production.
analysis of competitive Landscape.
Market driven trends and Issues.

Market size and coverage by manufacturers.
Electric Whisks production,Price,Revenue by manufacturers.
margers acquisitions,expansion plans of top players.

The study objectives are:
To Research and analyze the Global Electric Whisks capacity,Production,Value,Consumption,status and forecast.

To focus on the key Electric Whisks manufacturers and capacity study.
To Focus on Global Electric Whisks top players,to define,analyse and describe the market.
To define,describe the market by regions,application and types.
To analyze the Global and key regions market potential and advantages,opportunities,risks and challenges.
To Strategically analyze each submarket with respect to individual growth with their contribution to the Electric Whisks industry market.
To investigate top players their markets and their operations strategies of the market.

To Download Free Sample Report click on the link below : researchunt.com/report/global-electric-whisks-market-insights-forecast-to-2025/#Free-Sample-Report

About Researchunt :

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Best deals for Oct. 12: Save on Keurig, Oral-B, iPads, 4K TVs, CBD oil, KitchenAid, Amazon Echo Show, and more

The weekend is finally here, so we’ve rounded up the best deals on dental hygiene products and kitchen gear and more. We also have deals on adult learning courses from Udemy, if you want to spend your weekend learning web coding and design instead of resting and relaxing.

Speaking of relaxing, you can save 15% on all CBD oil and CBD gummies from Medix CDB when you use the promo code “MASHABLE” at check out. If you’re interested in knowing more about CDB, read our article all about it here.

There are a number of deals on dental hygiene products, like Oral-B’s 7000 SmartSeries Rechargeable Power Electric Toothbrush, which is on sale for $129.94, and V-White’s Electric Ultrasonic Automatic Teeth Whitening system, which is priced at $39.98.

For the kitchen, KitchenAid’s Deluxe 4.5 Quart Tilt-Head Stand Mixer is discounted to $229.00, which is $100 off its retail price, while Wolfgang Puck’s 6-in-1 Reversible Contact Grill is going for $58.99.

Meanwhile, Amazon has deals on their own streaming and home security devices, including buy two Fire HD 8 Kids Edition Tablets and save $65 and get $10 off two Fire TV Stick 4K devices when you use the promo code “TWOPACK” at check out.

Here are the best deals for Friday, Oct. 12:

CBD oil and CBD gummies

Chill out with Medix CBD.

Image: Medix CBD

Tablets on sale

Image: Apple

4K TVs

Image: Samsung

40 inches and up

4K TVs: 50 inches and up

4K TVs: 60 inches and up

4K TVs: 70 inches and up

4K TVs: 80 inches and up

Dental hygiene products

Take care of your teeth with V-White.

Image: V-WHITE

Kitchen gear

Make bread with Hamilton Beach.

Image: Hamilton Beach

Amazon devices on sale

The new generation of Amazon devices are here.

Image: amazon

Udemy online classes on sale

Learn web code and design from Udemy.

Image: pexels


Looking for more deals, the latest news on cool products, and other ways to upgrade your life? Sign up for the Mashable Deals newsletter here.


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KitchenAid kicks off 100 year anniversary celebrations

With retail partners and media.

KitchenAid hosted its key retail partners and select media at an exclusive Sydney event to kick-start its 100 year anniversary celebrations.

To mark its 100 year heritage, the KitchenAid limited edition Misty Blue stand mixer (pictured) made its debut with only 1,000 units available across Australia and New Zealand.

Addressing attendees was KitchenAid Australia and Asia Pacific general manager, Kay Oswald.

“Good evening everyone and welcome to the start of our 100 year celebrations. I would like to thank our trade partners here in Australia and around the globe that have helped us make KitchenAid the number one mixer brand in the world and in Australia, the leader in food preparation.

“We are all about baking, that’s our legacy and that’s what everyone knows us for. It’s also how the brand started in 1919. One of the key products we will be launching to commemorate our anniversary is our limited edition Misty Blue stand mixer that includes some of the features that the original mixer had 100 years ago.

KitchenAid Australia and Asia Pacific general manager, Kay Oswald

“One of the most valuable legacy items that we have as a brand is the design of our mixer which has endured throughout the decades. Interestingly, colours, which are what we are known for, were not introduced until the 1950s. Our iconic Empire Red colour did not launch until the mid-1990s.

“Thank you again for celebrating our brand with us and to the next 100 years.”

KitchenAid Australia commercial director, Richard Thom also welcomed guests and thanked the brand’s retail partners.

“I have been with KitchenAid for almost 10 years now and for me it has been a wonderful journey to see our brand grow from the humble mixer to multiple categories in food preparation.

“I am a passionate foodie at heart and what resonated with me most when I joined the company was the sheer passion of the staff, the retailers and the consumers. I feel very fortunate to be part of the KitchenAid journey and now, globally, we sell five KitchenAid stand mixers every minute. That helps us be the undisputed global leader in the stand mixer category.”

KitchenAid Australia commercial director, Richard Thom

Whirlpool Oceania general manager for marketing, Liam Bryers highlighted the merging of major domestic appliances and small domestic appliances.

“2018 is special for us because we opened the first KitchenAid experience store-in-store concept in Melbourne. We have tried to take the 100 year heritage and history of an iconic brand and bring it into the future by merging it with major domestic appliances (MDA). Now consumers who own a KitchenAid small appliance can complement it with an oven, cooktop, and refrigerator.

An ice sculpture of the iconic KitchenAid stand mixer

“We spent the last three years working on this product. We wanted to make sure that when we launched, we upheld the value that KitchenAid small domestic appliances (SDA) had built over a long period of time in Australia. The KitchenAid smalls team has been instrumental in our journey and helped us ensure that we had one unique brand experience, so thank you for your support.

“We have merged MDA and SDA to create one premium experience. We are proud to be part of the KitchenAid history and the next chapter.”

Australian food stylist Donna Hay with My Kitchen Rules 20111 winner, Sammy Jakubiak

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Best deals for Oct. 12: Save on Keurig, Oral-B, iPads, CBD oil, KitchenAid mixers, Amazon Echo Show, and more

The weekend is finally here, so we’ve rounded up the best deals on dental hygiene products and kitchen gear and more. We also have deals on adult learning courses from Udemy, if you want to spend your weekend learning web coding and design instead of resting and relaxing.

Speaking of relaxing, you can save 15% on all CBD oil and CBD gummies from Medix CDB when you use the promo code “MASHABLE” at check out. If you’re interested in knowing more about CDB, read our article all about it here.

There are a number of deals on dental hygiene products, like Oral-B’s 7000 SmartSeries Rechargeable Power Electric Toothbrush, which is on sale for $129.94, and V-White’s Electric Ultrasonic Automatic Teeth Whitening system, which is priced at $39.98.

For the kitchen, KitchenAid’s Deluxe 4.5 Quart Tilt-Head Stand Mixer is discounted to $229.00, which is $100 off its retail price, while Wolfgang Puck’s 6-in-1 Reversible Contact Grill is going for $58.99.

Meanwhile, Amazon has deals on their own streaming and home security devices, including buy two Fire HD 8 Kids Edition Tablets and save $65 and get $10 off two Fire TV Stick 4K devices when you use the promo code “TWOPACK” at check out.

Here are the best deals for Friday, Oct. 12:

CBD oil and CBD gummies

Chill out with Medix CBD.

Image: Medix CBD

Tablets on sale

Image: Apple

Dental hygiene products

Take care of your teeth with V-White.

Image: V-WHITE

Kitchen gear

Make bread with Hamilton Beach.

Image: Hamilton Beach

Amazon devices on sale

The new generation of Amazon devices are here.

Image: amazon

Udemy online classes on sale

Learn web code and design from Udemy.

Image: pexels


Looking for more deals, the latest news on cool products, and other ways to upgrade your life? Sign up for the Mashable Deals newsletter here.


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Best deals for Oct. 11: Instant Pot, Apple MacBook Pro, CBD oil, KitchenAid mixers, Amazon smart lock kits, and more

This edition of daily deals is brought to you by one word: Relaxation. There are MacBook pro laptops on sale for binging Netflix, Blu-ray players to keep you entertained, and even CBD oil and CBD gummies on sale so you can seriously chill out. We’ve also rounded up deals on adult learning courses from Udemy, if you’re the type of person who gets all squirmy when you’re not being productive.

Speaking of Blu-ray, Halloween 4K, The Matrix UHD, and John Wick 4K Ultra HD are all on sale for less than $22 on Amazon. Moreover, you can get three select 4K UHD titles for just $49.99 from the retailer.

Amazon also has deals on a bunch of their streaming and home security devices, including save $15 on Fire TV Stick and Echo Dot and save up to $50 on two select Kids Edition products. You can also save up to $90.99 on Amazon smart lock kits.

For the kitchen, KitchenAid’s Artisan Series 5 Quart Tilt-Head Stand Mixer is on sale for $379.99, while Instant Pot’s DUO60 Pressure Cooker is priced at $79.96, which is $20 off its list price. 

Here are the best deals for Thursday, Oct. 11:

CBD oil and CBD gummies

Get your CBD oil here.

Image: Medix CBD

Kitchen gear

Save on KitchenAid.

Image: kitchenaid

Apple MacBook Pro on sale

Yeah, the one with the Touch Bar.

Image: Apple

Movies and Blu-ray players

Just in time for Halloween, there’s a huge sale on Blu-rays.

Image: lionsgate

Amazon devices on sale

Check out the new Echo Dot.

Image: amazon

Udemy online classes on sale

Learn web design and coding from Udemy.

Image: pexels


Looking for more deals, the latest news on cool products, and other ways to upgrade your life? Sign up for the Mashable Deals newsletter here.


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